Questions people ask us
Grouped, searchable, and each one is its own linkable heading.
Grouped, searchable, and each one is its own linkable heading.
No. You can upload your own images directly and order without seeing anyone first. Your report is yours to share with your GP or any other doctor, and the dashboard lets you send it on in one click.
Yes. The images belong to you under your right of access, and a second opinion on an NHS scan is entirely legitimate. Reporting on NHS imaging is routine for us and does not normally affect your NHS care.
You have a legal right to a copy of your own scan images. Ring the radiology department at the hospital where the scan was done, or medical records, and ask for the images themselves rather than just the written report. They can usually supply a disc or a secure download, and under UK data protection law they should respond within one month. If the scan was private or done abroad, ask the clinic for the download link they issued you. You can start your case now and add the images when they arrive. We can’t make the request on your behalf, because it has to come from you, but call us and we’ll talk you through it.
Never as a surprise line in a PDF. If the radiologist finds something serious or urgent, we call you before the report is released and offer a video call with the reporting radiologist at no extra cost, so you hear it from a doctor who can answer your questions.
Only the reporting radiologist and our clinical governance lead. Images are stored encrypted on UK servers under UK GDPR and we’re ICO registered. We never share your study with insurers, employers or third parties, and you can ask us to delete it at any time.
MRI, CT, Ultrasound, X-ray and PET-CT, across neuro, musculoskeletal, gastrointestinal, cardiothoracic and gynaecological subspecialties.
Images are stored encrypted on UK servers under UK GDPR, and we’re ICO registered. Only the reporting radiologist and our clinical governance lead can access your study.
Yes. We accept images from any country and report in English. Payment is in pounds sterling and the deadline you see at checkout is shown in your local time as well as UK time.
No. You can upload your own images directly and order without seeing anyone first. Your report is yours to share with your GP or any other doctor, and the dashboard lets you send it on in one click.
MRI, CT, Ultrasound, X-ray and PET-CT, across neuro, musculoskeletal, gastrointestinal, cardiothoracic and gynaecological subspecialties.
Yes. We accept images from any country and report in English. Payment is in pounds sterling and the deadline you see at checkout is shown in your local time as well as UK time.
Yes. The images belong to you under your right of access, and a second opinion on an NHS scan is entirely legitimate. Reporting on NHS imaging is routine for us and doesn’t affect your NHS care in any way.
You have a legal right to a copy of your own scan images. Ring the radiology department at the hospital where the scan was done, or medical records, and ask for the images themselves rather than just the written report. They can usually supply a disc or a secure download, and under UK data protection law they should respond within one month. If the scan was private or done abroad, ask the clinic for the download link they issued you. You can start your case now and add the images when they arrive. We can’t make the request on your behalf, because it has to come from you, but call us and we’ll talk you through it.
Never as a surprise line in a PDF. If the radiologist finds something serious or urgent, we call you before the report is released and offer a video call with the reporting radiologist at no extra cost, so you hear it from a doctor who can answer your questions.
Only the reporting radiologist and our clinical governance lead. Images are stored encrypted on UK servers under UK GDPR and we’re ICO registered. We never share your study with insurers, employers or third parties, and you can ask us to delete it at any time.
Images are stored encrypted on UK servers under UK GDPR, and we’re ICO registered. Only the reporting radiologist and our clinical governance lead can access your study.
A member of our team answers, not a call centre. Mon–Fri, 08:00–18:00.
We’re not an emergency service. If you are seriously unwell, contact NHS 111 or 999.